Effective Date: December 18, 2024
Thank you for purchasing and enjoying our game, Flow Free®: Shapes. We strive to provide a seamless, enjoyable experience for all our players. However, we understand that sometimes situations arise that may require a return or refund. Please read our refund and returns policy below for more information on how we handle such requests.
1. Refund Eligibility
Refunds are typically only offered for in-app purchases or digital products that meet the following criteria:
- Purchase Error: If you accidentally purchased an item or feature within the app that you did not intend to buy, we will consider issuing a refund.
- Non-functioning Content: If you experience technical issues with the app or in-app content that prevent you from accessing purchased features (and the issue is not due to your device or connectivity), we will investigate and may offer a refund.
- Subscription Issues: If you subscribed to a premium service and you are unable to access the features you paid for due to technical problems, a refund may be granted upon request.
Please note that we do not offer refunds for general dissatisfaction or if you simply change your mind after a purchase.
2. How to Request a Refund
To request a refund for any purchases made within Flow Free®: Shapes, please follow the instructions below:
- For iOS Purchases:
- Visit the Apple Support page and follow the instructions for requesting a refund via your Apple account.
- You may also report an issue directly on the App Store using your purchase history.
- For Android Purchases:
- Visit the Google Play Help Center and follow the steps to request a refund through your Google Play account.
Please ensure that you provide all necessary details about the issue, such as the date of purchase, the specific item or feature in question, and a description of the problem.
3. Return Policy
Since Flow Free®: Shapes is a digital product, it is not possible to physically return the product. Refunds will be processed according to the terms set by the platform through which the purchase was made (Apple App Store or Google Play Store). We do not handle direct returns for purchases.
4. In-App Purchases
Any in-app purchases made, such as premium features, hints, or special packs, are non-refundable unless the conditions outlined in our refund eligibility section are met.
5. No Refunds for Subscription Renewals
Subscriptions to premium services are billed automatically at the end of each subscription period. You can manage or cancel your subscription through your Apple or Google account settings. Refunds for renewal charges are generally not provided unless there is an issue with the subscription (such as being billed in error).
6. Technical Issues and Support
If you are experiencing technical difficulties with the game or any of its features, please contact our support team at [your email]. We will do our best to resolve the issue promptly. If the issue cannot be resolved, and it meets the criteria for a refund, we will assist you with the refund process.
7. Contact Information
If you need assistance with a refund, have further questions, or need help with technical issues, please reach out to us via:
- Email: service@flowfree.site
- Website: Robert-Bosch-Straße 23, 71116 Gärtringen,Germany
We appreciate your understanding and hope you continue to enjoy playing Flow Free®: Shapes.